Usability and Online Audiological Rehabilitation

Purpose

This paper describes the results from the iterative development and usability testing of an online audiological rehabilitation (OAR) program. The OAR was based on previous experience with Internet interventions and OAR.

Method

The described OAR consisted of weekly learning modules, each of which had a specific topic and contained information and learning activities. A virtual coach, a trained audiologist, led the participants through the modules. The participants' feedback was collected using the “think-aloud” method in which the participants gave their feedback in a structured manner.

Results

The early findings from the first version of the OAR showed that participants had difficulty navigating the system. As a result of the usability testing, a second major edition of the OAR program was developed, and the participants found it easier to manage and that it enhanced the learning experience. The participants appreciated the testimonial videos as well as the option to study more in-depth material for a given subject.

Conclusions

The early findings from the usability test of the program provided useful information as to how content can be developed and delivered for optimal user accessibility within the scope of OAR.

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